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FAQ

1. When will my order ship?

If all the items are in stock, your order will be shipped within 24 hours. If some items are out of stock, you will be informed of the delay and alternatives. Shipping information will be sent to you by email soon according to shipping methods. You can also log into your account to view status of your order after signing up.

2. What if my credit card failed to go through?

Your credit card payment did not go through for security. After calling your card issuing bank to confirm your payment, you can try again for your order and make it easily.

3. How to pay with a Paypal invoice?

You will get a Paypal invoice from sales@auxbeam.com if your order is not complete. The Paypal invoice will also accept credit card, visa card, mastercard. The process is clicking these links: "View and Pay Invoice " ––> "Pay Now" ––> "Pay with credit card" ––> Icon

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4. What's the difference between Cree, Philips, Osram and Epistar? 

Welcome to visit Auxbeam Blog for more information.  http://blog.auxbeam.com/osram-cree-and-epistar-which-one-will-you-use/ 

5. What is spot beam, flood beam & combo beam?

Spot beam will project a focused light, which makes you see farther. Flood beam will project a wide light, which makes you enjoy side illumination. The Combo beam is the combination of spot and flood. 

6. Can I enjoy Auxbeam warranty if I purchased from Amazon?

Auxbeam.com and its Amazon dealer have different pricing and customer services. Please kindly provide your Amazon order number and the problem to sales@auxbeam.com, then we could forward your message to our Amazon dealer. 

7. What if I failed to find items I need?

Auxbeam will continue to develop new products. Please kindly like our Facebook now. In the future we might offer what you wish to have. https://www.facebook.com/auxbeam/