FREQUENTLY ASKED QUESTIONS
About the Auxbeam brand
Auxbeam is the US brand. Our warehouses locate in California and Kentucky and the factory in China.
What if my payment failed to go through?
For security purpose, your credit card payment might not be go through. We will contact your credit card issuing institution to verify your payment. Please try again after the verification has been done.
How to pay with a Paypal invoice?
You will receive a Paypal invoice fromwhen your order is not completed. Paypal invoice will also accept credit card (Including Visa, MasterCard, American Express, Discover). Please follow this instruction to complete your order: "View and Pay Invoice " ––> "Pay Now" ––> "Pay with Credit Card" ––> Icon
What's the difference between Cree, Philips, Osram and Epistar?
Welcome to visit Auxbeam Blog for more information. www.Auxbeam.com/blog/osram-cree-and-epistar-which-one-will-you-use/
What is spot beam, flood beam & combo beam?
Spot beam will project focused light, which makes you see farther. Flood beam will project wide light, which makes you enjoy side illumination. The Combo beam is the combination of spot and flood.
What can I do if the LED light get moisture?
Sometimes the raining weather will cause the water condensation. Please visit Auxbeam Blog for further information.
Can I enjoy Auxbeam customer service if I purchased from Amazon?
If you purchase from Auxbeam Amazon, please feel free to contact our Amazon team at
What if I failed to find items as I need?
Auxbeam will continue to develop new products. Please kindly like our Facebook now. We might offer more products that you wish in the future.