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Return & Exchanges

At AUXBEAM, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.

Do I need to send products all the way to China?

US customers and AU customers can return their products to our American warehouse and Australian warehouse respectively. Customers from other countries will need to send their products to our warehouse in China.

The products are fine, but I changed my mind

Products with no quality-related issues can be returned or exchanged within 14 days of receiving your order and you will be responsible for all shipping fees. For details on the return policy, please contact our Customer Service.

Products with quality problems

We guarantee all of our products are brand new and of high quality. If a defect arises, please contact our Customer Service and we can offer you an exchange. We will be responsible for all shipping fees.

Warranty terms and conditions

The products must be returned to Auxbeam for inspection. After we determine that it has a manufacturing defect in material, electronics and workmanship, we will repair or replace it free of charge. At the same time, we will confirm whether the product qualifies to be repaired or replaced under our 1-year warranty. What's more, we have 30 days money back guarantee for some customers who want refund.

We provide warranty for our products for a period up to 1 year. Within the period covered under warranty, we will repair or replace any Auxbeam product that has ceased to function properly. Upon expiration of their respective warranty periods, all Auxbeam products will receive continuing support through our limited lifetime warranty. The limited lifetime warranty covers labor costs and maintenance with the exclusion of accessories or replacement parts.

When can get my money back?

After sending the products back to US, customer should send US the tracking number of that products, and we will refund the money.

Please note that exchanged merchandise needs to be in original packaging and condition, make sure to include all materials, manuals, instructions, etc.

Please complete the form below to request an RMA number.